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Leadership & Engagement, The Ritz Carlton Way

How does a legendary brand consistently delight their discerning global clientele?

Leaders from the Ritz-Carlton will tell you the answer lies in deliberate and sustained employee engagement. If you want your clients to feel like they’re receiving world-class service when engaging with your organization, this seminar is for you.

It is imperative that leaders create a strong foundational plan for business success, including sharing that plan with employees, defining the purpose of their work, and empowering employees to commit to the momentum of the plan. Making a leadership commitment to employee engagement will reduce turnover, create and maintain a culture of exceptional service, and increase customer loyalty.

Distinctive Topics:

  • Understanding The Ritz-Carlton Employee Promise and how it relates to the success of your business
  • Operationalizing The Ritz-Carlton 12 Principles of Leadership
  • Promoting emotional intelligence in your employees
  • Examining the nuances of culture versus strategy

Tuesday, January 30, 2018

8:30 – 9:15 a.m. Registration & Breakfast
9:15 – 10:45 a.m. Seminar

PSA Learning Center
11311 McCormick Rd, 5th floor
Hunt Valley, MD 21031

C-Level & HR Professionals

Emilia Barnes at

At many of the PSA Insurance and Financial Services’ (“PSA”) partnership seminars and events, we and our guest speakers photograph and record the events and attendees for use in future marketing and other materials.  Accordingly, by registering for and/or attending PSA partnership seminars and events, you hereby authorize PSA and any speaker at such events, and their respective affiliates, successors, and assigns (each an “Authorized Person”), to photograph and record your name, likeness, image, voice and other features on film, tape, or otherwise (a “recording”), edit such recording as such Authorized Person may desire, and incorporate such recording into print, videos, films, and other printed and electronic media, and all related materials thereof, including, without limitation, promotion and advertising materials (each a “bi-product”).  It is understood and agreed that each Authorized Person shall retain final editorial, artistic and technical control of the bi-product and the content thereof.  Each Authorized Person may use the bi-products, any portions thereof and the recordings in all markets, manner, formats and media, whether now known or hereafter developed, through the world, in perpetuity.  Each Authorized person shall own all right, title and interest, including the copyright, in and to its bi-product and related materials, to be used and disposed of, without limitation, as such Authorized Person may determine in its sole and absolute discretion.

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