Posts by Justin Hoffman

Author Blog Post Archive

  1. Leveraging Technology Does Not Equal Robopocalypse

    Are robots and artificial intelligence taking over the world? Technology is evolving more rapidly than ever, and the need to leverage technology for business success has become imperative for C-level executives across all industries. However, talk of artificial intelligence, robotics, and machine learning is prompting thoughts and fears in the minds of many business owners […]

  2. Employee engagement: Ritz-Carlton’s secret to providing world-class service and increasing customer loyalty

    “Ritz-Carlton serves the top one percent of discerning global travelers. So we need the top one percent of employees,” says Valori Borland, Ritz-Carlton’s Culture Transformation Corporate Director at PSA’s recent Partnership event series. An award-winning, five-star hotel and resort company with locations globally, Ritz-Carlton is renowned for its legendary services and luxury facilities creating unforgettable […]

  3. Assembling Your Superhero Team

    Growing a business is never easy. To do so, you and your team need to gain more clients, increase the average transaction, and increase repeat and referral sales. But the most important part of growing a business? Leveraging your resources, said Ford Saeks, a nationally renowned business growth specialist who spoke at one of PSA’s […]

  4. Autopsy of a Cyber Nightmare: How to Protect Your Business

    It’s Sunday afternoon. You’re watching football with friends. Or, maybe you’re at a family party. Meanwhile, somewhere in a rack of servers at your business, there is a fan, screaming like a banshee. It’s been whirring away at top speed, 24 hours a day, for a week. Until someone notices it, it’s going to keep […]

  5. The Circle Blueprint: Are You and Your Employees Surviving or Thriving?

    “Have you ever gotten pushed into something that you didn’t want to do?” asked Dr. Jack Skeen, founder of Skeen Leadership and our most recent speaker at the latest Partnership event in our Hunt Valley office.

  6. PSA By the Numbers in 2017

    PSA by the numbers – a look back at the year that has passed. What an exciting time for the PSA team. Many thanks to all of our clients and partners! Now onto an even better 2018!

  7. Game of Stones: Examining the Foundational Elements of Effective Negotiation

    According to Mark Jankowski, founder of Amplified Learning, effective negotiation requires three things: attitude, tools, and skills. “You can have any one, or even two of those things, but if you don’t put them all together, you won’t be effective,” he said at a recent PSA Partnership Event, “Game of Stones.” Where did he first […]

  8. PSA By the Numbers

    PSA by the numbers – a look back at the year that has passed. What an exciting time for the PSA team. Many thanks to all of our clients and partners! Now onto an even better 2017!