Like you, we’re closely monitoring the impact of the COVID-19 virus; we are putting a great focus on managing risk by following the guidance offered by state and federal health officials. This global pandemic is impacting our businesses, families and communities in nearly every corner of our lives. In response to this rapidly changing, unprecedented health threat, we are implementing the following at PSA:
Mandatory Work from Home
Effective Wednesday, March 18th until further notice, we have implemented a mandatory work from home policy. We made this decision with the objective of complying with various recommendations from the CDC with the goal of keeping our employees and their families healthy. Our employees are fully equipped to work remotely, and we are prepared and committed to providing uninterrupted support to our clients and partners.
We will update you as we know more and determine a best course to reopen our offices.
COVID-19 Task Force
We have established an employee task force which includes representatives from each PSA practice as well as our Leadership team. This group will have a daily call to discuss updates and keep in close contact with employees through this time.
Virtual Meetings
Effective immediately, we will hold all meetings virtually. PSA has access to many tools to help facilitate remote communication. So, while we prefer to see you in person, we will still be present, just in a different way.
Protecting the health and managing risk for our clients and their employees is our core mission. The above protocols will help ensure we deliver on that commitment. We expect that your team at PSA will be able to operate with minimal disruption. We are 100% committed to delivering the high levels of service you have come to expect as a PSA client, but we ask you to remember that our business, like many, is built upon the relationships we have with other businesses who may experience disruption in one form or another. Please be patient with us as we navigate these new waters together.
Getting in touch with us
You can reach your PSA contact just like you normally would. If you are having trouble reaching your agency contact, please call (410) 821-7766 or toll free: (800) 677-7887. We will be providing updates to you via email and updating our website at: www.psafinancial.com/coronavirus.
Times like this call for patience, understanding, and a spirit of partnership with everyone in our lives. Now, more than ever, it is evident how interconnected we all are. Stay safe and healthy, learn what you can from this very unique experience, and keep washing those hands!
Best,
Ray Sweet
CEO, PSA Insurance and Financial Services