PSA not only deals with the problem, they also listen and care about the human element involved. I called recently when I was very frustrated; I wanted to contact the CEOs of Kaiser & Patient First. Lynn Argenbright decided, on her own, to contact Ed Paulsen & Gene Schramm. They took the time to care about me as a person; rather than just dealing with the issue. How refreshing this is to see in the ‘times’ we live in. A meeting was arranged for me to meet with Kaiser and discuss my situation. Lynn and Gene came to be by my side. Without their presence I could not have achieved the same result. I can’t thank PSA enough for all the hard work and effort.
Jon Greif is the most professional, comprehensive health insurance representative we have had in over thirty years. He is considerate, professional and has integrity. We trust what he says.
You have all played an instrumental part in not only my success but the success of our company. I appreciate your time, knowledge, and expertise. I look forward to our continued relationship in the upcoming year. Andrea- Your knowledge, wisdom & advice are truly valued. Meredith- You always get me exactly what I need exactly when I need it. I am most grateful. Amy- I cannot tell you how thankful I am for you; I know when I have a question or need a copy of a COBRA letter I will have it within minutes of my request. Amazing! Tina- Your knowledge and wisdom is cherished. You willingness to talk through sensitive issues and explain ‘gray areas of the law’ always gives me confidence.
We have such a great relationship with Lynn, Ed, & Gene. They raise the bar and set the standard for what should be offered to health and welfare trust. What they’ve done to help us cut costs, increase benefits for our employees and guide us through some tumultuous times with health and welfare is just invaluable. It was the best decision we made to form an alliance with PSA and I look forward to continuing our relationship.
On the few occasions where I have called and my customer service rep is unavailable, whoever answers my call unfailingly provides superb service. Instead of having me wait until my rep can call me back, Georgette in particular have taken the initiative to help me reach a resolution themselves. Keep up the great service PSA, it is much appreciated!
I called PSA with a claims issue at 5pm on a Friday. PSA got the entire situation resolved within 30 minutes. A lot of times I feel like I am PSA’s only client.
My family has had an ongoing problem with balance billing between Patient First and Kaiser for many years. PSA has been a godsend at navigating through this dilemma. When I fax my bills, my rep immediately starts to work. PSA is excellent at calling me to update the situation.
Our group is so grateful to have Nancy Bridgeman assisting us with our malpractice needs. She is very thorough, knowledgeableand helps us in a timing pinch by being very responsive. We look forward to another great year!
We are a new small business client and are very pleased with the level of advice and customer service we’ve received. Lynn and Carol have been knowledgeable in the direction they’ve given us, very patient and responsive. I hope to be hiring some bright, organized and pleasant folks like Lynn and Carol to build our firm into a more significant account for PSA down the road.
My wife and I are extremely grateful to your staff for their kindness and courtesy in taking care of us. Someone might say that they were just doing their jobs but truly, it was the way that each one of them stepped in and treated the situation and us in such a caring manner.
PSA’s professionalism and service are second to none. Pretty much unequivocal praise to prospective clients from my point of view!