Your help desk for employee benefits questions and answers.
Many brokers push off employee issues to the carrier or HR team. Not PSA! All employees and their dependents have access to our in-house Client Advocate Team of trained benefits specialists.
We give you and your employees access to a team of experts dedicated to solving any questions about benefits and day-to-day issues that may arise in your benefits plan. Our highly-trained, client-focused team will handle claims and benefit questions as well as open enrollment assistance and coverage access information. With easy access to a toll-free number and a dedicated email address, your employees can get prompt, accurate answers.
Human Resources professionals become inundated with employee questions and issues. This is a problem because these frequent needs pull you away from your core responsibilities of driving talent strategy and attracting and retaining employees. Let our team help you with employee benefits questions and answers.
I was thrust into the role of benefits administrator for our small company and Katie Moxley and Matt Moran have provided an infinite amount of patience and guidance. Their assistance during open enrollment was nothing short of amazing. They spent time making sure I understood the process and answered all of my questions. Any time I reach out, I can count on them getting back to me quickly and resolving any issues we have.
One of the things I love most about PSA-this awesome support team whenever we run into an issue. When we meet with employees, we always tout the Client Advocate Team. I honestly don’t know how we’d function without them!
I had the best interaction with Michelle through the help email box. She has been the most responsive, most helpful, and best “client advocate” that I’ve interacted with.
Lorraine is extremely helpful, very knowledgeable, very polite, and a pleasure to work with! Thank you for the exceptional level of service!
PSA Pro Tip
Don’t Forget Employee Advocacy
When selecting a benefits broker, be sure to determine whether or not they have an advocate team to resolve day-to-day issues, lighten your team’s administrative burden and solve issues quickly.
