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Employee engagement: Ritz-Carlton’s secret to providing world-class service and increasing customer loyalty

Justin Hoffman • Feb 16th, 2018

Ritz-Carlton's employee engement

“Ritz-Carlton serves the top one percent of discerning global travelers. So we need the top one percent of employees,” says Valori Borland, Ritz-Carlton’s Culture Transformation Corporate Director at PSA’s recent Partnership event series.

An award-winning, five-star hotel and resort company with locations globally, Ritz-Carlton is renowned for its legendary services and luxury facilities creating unforgettable travel experiences in the world’s top destinations. Among the countless recognitions, Ritz-Carlton has been featured on the 2016 Conde Nast Gold List, and it is the only company to have twice been honored with the Malcolm Baldrige National Quality Award from the United States Department of Commerce.

So what’s their recipe for success? Continue Reading

Assembling Your Superhero Team

Justin Hoffman • Feb 9th, 2018

Assembling Your Superhero Team

Growing a business is never easy. To do so, you and your team need to gain more clients, increase the average transaction, and increase repeat and referral sales. But the most important part of growing a business? Leveraging your resources, said Ford Saeks, a nationally renowned business growth specialist who spoke at one of PSA’s Partnership events.

“People are your biggest asset, and they affect everything in your company,” he said. Continue Reading

Federal Legislation Impacts Employee Benefit Plans (Benefit Minute)

Tina Bull • Jan 30th, 2018

This Benefit Minute provides an overview of benefit-related items in the new tax reform law and in the short-term continuing resolution that ended the partial federal government shutdown and funded the government through February 8th. Continue Reading

From the Archives

DFARS Clause 7012 and You

Leaders are increasingly acknowledging that investing in cybersecurity is a smart business decision. They are making cyber risk management an enterprise priority and dedicating time and resources to understand their risk. For these leaders, the goal is resiliency – the ability to withstand and quickly bounce back from an incident without severe business interruption or […]

Benefit Alert: IRS Again Extends Deadline to Provide Forms 1095-B & 1095-C

On December 22, 2017, the Internal Revenue Service extended the deadline to provide 2017 Form 1095-B and Form 1095-C from January 31, 2018 to March 2, 2018.   This 30-day extension is automatic. Employers and insurers do not have to request it.  Employers and insurers are still encouraged to distribute the forms as soon as they […]

PSA By the Numbers in 2017

PSA by the numbers – a look back at the year that has passed. What an exciting time for the PSA team. Many thanks to all of our clients and partners! Now onto an even better 2018!

Benefit Plan and Payroll Limits for 2018 (Benefit Minute)

Set forth below are the 2018 and 2017 limitations for qualified plans and other benefit related items. See the table of information.

CVS to Buy Aetna: What the Merger Means for Health Care

The news earlier this month that CVS will buy Aetna for $69 billion set off a wave of prognostication in the business media. What does the deal mean for consumers? Will it be good or bad for the health care landscape? And will it even go through?

IRS Employer Mandate Penalty Assessments Begin

The Internal Revenue Service (IRS) has begun assessing Affordable Care Act (ACA) employer mandate penalties for 2015 by sending certain employers Letter 226J, the preliminary tax penalty notification letter.