Amy Levey, Employee Benefits Coordinator, joined the PSA Employee Benefits team in 2006. Her area of focus has been Customer Service for the past nine years. The PSA Customer Service Team is an extension of PSA's clients' Human Resources departments. PSA assists with benefit questions, claims resolution and research and any benefit related employee concern or complaint. Prior to PSA, Amy worked in customer service for a major long distance company as well as as in the underwriting department of a large property and casualty brokerage firm.
Building the right employee benefits program and managing it well can be a crucial factor in employee morale and retention. Unfortunately, not all benefits broker firms/consultants provide the same level of service. One of the critical services you should look for when choosing a benefits broker is Employee Advocacy. In this post, I’ll outline key elements to consider. Continue Reading
Have you ever needed an MRI or PET scan and been required to obtain prior authorization? Have you ever wondered why? Or have you ever been denied by your health insurance company for a service such as an MRI or PET scan or a prescription? Continue Reading
