It’s Sunday afternoon. You’re watching football with friends. Or, maybe you’re at a family party. Meanwhile, somewhere in a rack of servers at your business, there is a fan, screaming like a banshee. It’s been whirring away at top speed, 24 hours a day, for a week. Until someone notices it, it’s going to keep doing just that. But why?
About Justin Hoffman
Employee engagement: Ritz-Carlton’s secret to providing world-class service and increasing customer loyalty
“Ritz-Carlton serves the top one percent of discerning global travelers. So we need the top one percent of employees,” says Valori Borland, Ritz-Carlton’s Culture Transformation Corporate Director at PSA’s recent Partnership event series.
An award-winning, five-star hotel and resort company with locations globally, Ritz-Carlton is renowned for its legendary services and luxury facilities creating unforgettable travel experiences in the world’s top destinations. Among the countless recognitions, Ritz-Carlton has been featured on the 2016 Conde Nast Gold List, and it is the only company to have twice been honored with the Malcolm Baldrige National Quality Award from the United States Department of Commerce.
So what’s their recipe for success? Continue Reading
Growing a business is never easy. To do so, you and your team need to gain more clients, increase the average transaction, and increase repeat and referral sales. But the most important part of growing a business? Leveraging your resources, said Ford Saeks, a nationally renowned business growth specialist who spoke at one of PSA’s Partnership events.
“People are your biggest asset, and they affect everything in your company,” he said. Continue Reading
PSA by the numbers – a look back at the year that has passed. What an exciting time for the PSA team. Many thanks to all of our clients and partners! Now onto an even better 2018!
According to Mark Jankowski, founder of Amplified Learning, effective negotiation requires three things: attitude, tools, and skills.
“You can have any one, or even two of those things, but if you don’t put them all together, you won’t be effective,” he said at a recent PSA Partnership Event, “Game of Stones.”
Where did he first learn this lesson? Ten thousand feet in the air, as he was jumping out of a plane. Continue Reading
In 1914, Sir Ernest Henry Shackleton and his crew of 28 men set off for Antarctica to become the first people to ever cross the continent via the South Pole. He led the explorers on what is considered one of the greatest undertakings and leadership stories in recorded history. He called his expedition “The Imperial Trans-Antarctic Expedition: The last great journey on Earth.” Continue Reading
The day author and speaker Deirdre Maloney was interviewed on TV about a blog she wrote, she couldn’t get past what she saw on the screen — and how she felt afterward. Continue Reading
PSA by the numbers – a look back at the year that has passed. What an exciting time for the PSA team. Many thanks to all of our clients and partners! Now onto an even better 2017!
When Joe Ehrmann, who played eight seasons as a defensive lineman with the Baltimore Colts in the 1970s, looked back over his years of experience playing football, he realized he’d had two distinct types of coaches: transactional and transformational. “You either transact with people for your own personal needs, or you invest in the lives of people to help elevate them,” he explained. Continue Reading