Posts by Justin Hoffman

Author Blog Post Archive

  1. Employee engagement: Ritz-Carlton’s secret to providing world-class service and increasing customer loyalty

    “Ritz-Carlton serves the top one percent of discerning global travelers. So we need the top one percent of employees,” says Valori Borland, Ritz-Carlton’s Culture Transformation Corporate Director at PSA’s recent Partnership event series. An award-winning, five-star hotel and resort company with locations globally, Ritz-Carlton is renowned for its legendary services and luxury facilities creating unforgettable […]

  2. Assembling Your Superhero Team
  3. Autopsy of a Cyber Nightmare: How to Protect Your Business
  4. The Circle Blueprint: Are You and Your Employees Surviving or Thriving?

    “Have you ever gotten pushed into something that you didn’t want to do?” asked Dr. Jack Skeen, founder of Skeen Leadership and our most recent speaker at the latest Partnership event in our Hunt Valley office.

  5. PSA By the Numbers in 2017
  6. Game of Stones: Examining the Foundational Elements of Effective Negotiation
  7. Shackleton’s Leadership Lessons from the Bottom of the World

    In 1914, Sir Ernest Henry Shackleton and his crew of 28 men set off for Antarctica to become the first people to ever cross the continent via the South Pole. He led the explorers on what is considered one of the greatest undertakings and leadership stories in recorded history. He called his expedition “The Imperial […]

  8. Work-Life Balance is a Myth — Instead, Find Work-Life Bliss
  9. PSA Insurance & Financial Services Vice President and Senior Risk Advisor Valerie Corekin, CPCU, ARM Appointed to Cybersecurity Association of Maryland, Inc.’s Board of Directors