COVID-19 Personal Insurance Programs and Assistance

Working hard to lessen your financial burden

Thank you for trusting PSA and our employees with your business. We hope that you and your family are safe and healthy. Our thoughts and prayers are with those who have been personally affected by this pandemic.To help “flatten the curve” and comply with the various government directives, almost all our employees are working remotely, but we remain available to you to answer your questions and assist with specific issues. While this is an unprecedented situation, our team is committed to serving as your risk management partners with uninterrupted, best-in-class service. 

Our carrier partners and PSA are working hard to lessen the burden for our clients: 


We understand that some customers who intend to renew their policies with our insurance carriers may be experiencing financial difficulty. If you receive a notice that your policy is expiring and you need additional time to pay, please contact us as many of our carriers will extend your due date and waive any late fees.  

Home and Auto Payment Flexibility Options

If you’ve experienced hardship due to COVID-19, many of our companies have suspended or are temporarily pausing policy cancellations due to non-payment, from now through May 2020.  We continue to work with individual customers to extend payment dates if needed and provide personalized support.   

Personal Auto Customer Rate Relief  

  • Many of our carriers are providing a 15% or more refund of two months of their annual auto premium pending regulatory approval.  To see if your carrier is providing a refund, please see the list below. This page is kept up to date as we receive information from carriers on relief refunds. 
  • During this crisis, some carriers have proactively expanded their personal auto policies to cover customers who use their personal vehicles to deliver food, medicine, medical supplies, or medical equipment for a commercial purpose. This accommodation does not apply to drivers completing deliveries for a transportation network company or online only delivery platform.  

Please contact your account executive, account manager, David Reeve, VP of PSA’s Personal Lines at, or your insurance carrier directly for more details regarding the programs offered. If your carrier is not listed below, you can always connect with us online, through our Client Portal mobile app*, or by phone. 

*NOTE: If you are a PSA client and do not have access to our Client Portal mobile app, please contact JoAnn Kirschenhofer at to request more information.

We understand you’ve received a flurry of communications over the past several weeks but hope this round-up will provide you with one simple source of updates. As always, your Account Manager or Account Executive is available to answer questions and provide you with tools and resources. Together, we will get through this, and again thank you for your business and your trust. 

1 CHUBB: Auto Premium Credit Effective Dates by State

Travelers: FAQs