Director of Client Management
Jacquelyn Connor joined the PSA team in 2014 as part of the merger with Armada Employer Services. She is the Director of Client Management within Employee Benefits, whose role is to oversee and direct all aspects of the client experience at PSA. As the Director of Client Management, Jackie acts as the day-to-day point of contact for our clients and as an extension of their HR team.
Prior to joining PSA, Jackie worked for Armada Employer Services beginning in 2012. She held multiple client management positions at a division of UnitedHealthcare Global, named FrontierMEDEX, where she worked for eight years.
Jackie attended Marymount University in Arlington, Virginia, and graduated in 2004 with a BA in Communications.
She is licensed in Life and Health insurance.
Business/Customer Service Philosophy
“My goal is to earn the trust and partnership of each of our clients by providing them a consistent, superior client experience. By providing our clients with exceptional service, in addition to technical expertise, we demonstrate our genuine commitment to their success.”