Client Advocate, Employee Benefits
Lorraine joined PSA in 2017. Prior to PSA, Lorraine served as a Client Services Specialist at NextLogical, where she provided clients and their employees with exceptional customer service, which included answering questions and handling problems related to enrollment/eligibility, claims issues, appeals and grievances, COBRA administration, FSA administration/questions, and compliance issues.
Prior to joining NextLogical, Lorraine held various customer service and human relations positions, including a Human Resources Administration Associate position for Northwest Airlines. In this position she was responsible for responding to management and employee questions on payroll matters and benefits; providing benefit, retirement and payroll counseling to employees, as well as conducting new hire orientation meetings; maintaining personnel files, processing payroll status changes and other benefit forms accurately and timely; coordinating terminations for payroll and COBRA; handling leave requests; and FMLA issues; researching and resolving exceptions and discrepancies with benefits and payroll; preparing and administering all aspects of payroll for 400 employees and interface with corporate office in Minneapolis.
Lorraine’s extensive experience, friendly demeanor and outgoing personality make her a perfect fit to work with PSA clients and their employees.