PSA Insurance & Financial Services Nominated for the Independent Insurance Agents & Brokers (IIAB) Best Practice Agency Award

Posted in: News

Hunt Valley, MD – March 8, 2013 – PSA Insurance & Financial Services has been nominated for the Independent Insurance Agents & Brokers (IIAB) Best Practice Agency Award. IIAB only accepts nominations for this award once every three years from state associations and company partners.

The characteristics of a Best Practice agency are:

• Great Reputation: well respected by state association and other agencies and carriers, and well known in their communities
• Organic Growth: a history of successfully pursuing and writing new business
• Strong Retention: an ability to retain profitable accounts (through good pre-underwriting, service, account development, and relationship building)
• Professional Development: a willingness to invest time and resources for employee education (technical, management, sales, etc.) and for owners and staff to be involved in industry/carrier/user group activities
• Quality Work Product: submissions, information, communications and interactions with agency staff are generally complete, correct and professional
• Effective and efficient: good systems and procedures in place and is willing to embrace available technology

Senior Vice President and Director of Property & Casualty Insurance, Craig English, states, “I am incredibly proud of my team for their consistent hard work and dedication and it is an honor to be recognized and nominated for this prestigious award.”

About The Author

Justin Hoffman

Justin Hoffman, EVP, Business Development & CMO, oversees business development initiatives and PSA's Marketing Department. His focus includes sales leadership, Account Executive support and recruiting, sales training and CRM technology. He supervises PSA’s awareness, community-building and demand-generation efforts. The majority of his professional career has been spent at financial services firms, managing brand development initiatives, advertising, public relations and electronic marketing. Prior to joining PSA in 2007, he led M&T Bank’s sports marketing assets, overseeing relationships with the Baltimore Ravens, Buffalo Bills and other sports franchises. Justin holds a Master’s degree in Marketing from Johns Hopkins University. You can reach Justin on LinkedIn or via email.