Choosing Resiliency in Times of Uncertainty

Posted in: COVID-19

“Psychologists define resilience as the process of adapting well in the face of adversity, trauma, tragedy, threats, or significant sources of stress — such as family and relationship problems, serious health problems, or workplace and financial stressors. As much as resilience involves ‘bouncing back’ from these difficult experiences, it can also involve profound personal growth.” (

Part of that personal growth can be learning to change your mindset when faced with a difficult situation. In a recent company-wide meeting, I identified some common negative mindsets that you may develop in the face of a difficult situation and paired them with positive phrases to help build resiliency. Now, more than ever, as we face a public health epidemic as a nation, we must strive to adapt within our personal and professional lives to maintain good mental health as well as to thrive and grow rather than just surviving this new stressor. Here are some examples of the kind of mindset “switcheroos” that can help us grow:

  • Instead of “winning is tough” – “I am a winner”
  • Instead of “change freaks me out” – “who knows maybe it will be even better?”
  • Instead of “management doesn’t understand” – “Let me share my perspective for a better outcome”
  • Instead of “this isn’t working” – “Let me suggest what I think is a better way”
  • Instead of “Fred really dropped the ball. What are YOU going to do about it?” – Assume positive intent and treat problems as a learning opportunity (and talk to Fred)
  • Instead of “this is a grind” – “I’m helping my clients manage their risks”
  • Instead of “(fill in the blank) never works” – “Nothing is either all good or all bad, focus on the good and help with the bad”

In a time where we, as a workforce, community, and nation are learning new technologies, adapting to a new “normal” for the time being, and making allowances for each other in the process, how could some of these mindset changes or others help you (and your teams) push through and GROW? Becoming more resilient not only helps you get through difficult circumstances; it also empowers you to grow and make improvements along the way. Imagine the impact you could make as a resilient leader to effect positive change both now and when we are all able to return to our communities, stronger and more effective than before.

Your PSA team is standing by, resilient in the wake of current events, ready to serve you. If you have questions about your coverage or policies, please don’t hesitate to contact your designated PSA team member or reach out to me at for more information.

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