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About Nancy Councill

Nancy Councill, Senior Vice President, spearheads PSA’s newly-formed Healthcare Risk Solutions Team which is exclusively focused on the healthcare industry, with especially deep knowledge in serving senior living and continuing care retirement communities. As a leader in the insurance and healthcare verticals for over 34 years, the Councill team is known widely for consulting and assisting clients with all of their property casualty insurance needs, third party administration for medical professional liability and general liability claims, and risk management services, including providing strategic and tactical guidance for management of workers’ compensation claims.

Are Your Volunteers Protected by Your Workers’ Comp or Liability Policy?

Nancy Councill • Aug 4th, 2015

Volunteers are an incredible asset to countless organizations and businesses, from schools and non-profits to eldercare centers and hospitals. According to the latest data from the United States Department of Labor, about 62.8 million people volunteered through or for an organization last year. The cost-savings of utilizing volunteers are substantial, adding up to an estimated value of $23.07 per volunteer hour, a recent study by Independent Sector found.

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Before You Buy an Elder Care Facility, Do Your Workers’ Comp Due Diligence

Nancy Councill • May 5th, 2015

If you’re in the elder care or nursing home industry, you’re likely aware of the movement happening across your industry. Mergers and acquisitions are more and more prevalent, and when they occur, one of the biggest mistakes buyers make is not doing their due diligence on the newly acquired business. Continue Reading


Prevent Nursing Home Injuries and Costly Workers’ Comp Claims

Nancy Councill • Apr 7th, 2015

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From slips and falls to the wear and tear caused by lifting and repositioning patients, nursing home employees experience more injuries and miss more days of work recuperating from injuries than construction and manufacturing workers, miners, foresters, and loggers, according to 2013 data from the Bureau of Labor Statistics. In addition, nursing aids, orderlies, and attendants suffer from more musculoskeletal disorders than workers in any other industry. In fact, the rate is seven times greater than the average rate across all industries. Continue Reading

Nursing Homes: Control Losses with Workers’ Comp Policies and Procedures

Nancy Councill • Mar 17th, 2015

The Occupational Safety and Health Administration (OSHA) puts it bluntly: “Nursing home work can be dangerous work. What you do for a living may lead to more back injuries than working in construction, in a warehouse, or even a coal mine.” It’s no wonder, then, that discussions of workers’ compensation arouse fear in many nursing home insurance carriers. Continue Reading

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Nursing Homes: Avoid Costly Workers’ Compensation Claims

Nancy Councill • Feb 17th, 2015

One might think nursing homes constitute a low-risk work environment. But that’s not the case: employees of nursing homes and personal care facilities suffer some of the highest rates of injuries on the job. Consequently, nursing homes experience a lost workday illness and injury (LWDII) rate more than four times higher than that of private industry as a whole – greater than mining, construction, and manufacturing, according to the Bureau of Labor Statistics! Continue Reading

Don’t Settle for Sub-Par Reporting from Your Healthcare TPA

Nancy Councill • Jan 13th, 2015

Operating an elder care facility or senior living community in today’s convoluted healthcare landscape comes with challenges. On top of caring for patients, there are new laws to learn, claims to submit, records to update, litigation to manage, procedures to implement — and much more that relates to your long-term and day-to-day operations. Staying ahead of these responsibilities can take a toll on your staff and detract from your core focus as a healthcare facility, which explains why many companies need a third-party administrator (TPA) with strong healthcare experience to manage their liability and professional (GL/PL) claims. Continue Reading

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What to Look for in a Litigation Manager for Your Elder Care Facility

Nancy Councill • Dec 10th, 2014

Physicians aren’t the only ones worrying about medical malpractice. As I shared in my last post, nursing homes, assisted living environments, and other private healthcare facilities are prime targets for lawsuits that can wreak havoc on their bottom line.

If you own or operate these facilities, then you know how time-consuming and complicated a single lawsuit can be — and how costly a wrong move can prove.  How can you avoid or manage this risk? Often, the solution is a third-party administrator, one who can manage litigation for your facilities and remove the drain on your time so you can focus on other priorities. Yet third-party administrators can vary greatly, and you don’t want to turn over a core part of your business to the wrong partner. Continue Reading

Protect Your Elder Care Facilities with a Medical Record Release System

Nancy Councill • Oct 7th, 2014

Elder care is big business — and set to get even bigger as the industry shifts to accommodate aging baby boomers, who started turning 65 in 2011 and make up close to 25 percent of the United States population. With the country’s aging population comes a need to fine-tune and improve systems and services for elder care, especially among senior living environments and nursing homes, where approximately 3.3 million already live. Continue Reading

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